VIRTUAL CINEMA – FAQ
Thanks for your interest in trying out our Virtual Cinema offerings while the theater is temporarily closed. You, the theater, and our partners in cinema distribution are all wading into uncharted water together with this endeavor, so we appreciate your patience as we navigate the new technology.
You’re bound to have some questions as you attempt to bring the Cinemapolis experience into your home, so we’ve collected some answers to some of the most common ones here.
Is there a Cinemapolis Member price for these virtual screenings?
Please note that our arrangements with film distributors in these unprecedented times means we’re unable to offer member pricing. Thanks for your understanding and for your support. And if you’d like to consider an additional donation to Cinemapolis, we’d be most grateful. You can do so here.
How do I use my Cinemapolis gift card, movie pack punch card, or coupon for virtual cinema screenings?
Order fulfillment for each of our virtual cinema titles is being handled by a third party service provider called Eventive. The payment process occurs outside of our regular ticketing system. Because of this, Cinemapolis gift cards, punch cards, and coupons cannot be redeemed for the purchase of virtual cinema screenings.
We will happily accept all three in person at the box office when the cinema is once again open for regular operations.
I’ve purchased online tickets before, but I can’t remember my password. How do I login to confirm the purchase?
You won’t need a Cinemapolis or Diamond Ticketing password. All Cinemapolis at Home titles are now offered through the Eventive platform. Your Eventive login might be tied to your Facebook account or your email address. If you’re having trouble logging in, use this Forgot My Password page to reset it.
Can I watch these virtual screenings of new releases on my TV, or must it be on a computer screen?
All of our Cinemapolis at Home films are now housed on the Eventive platform. Eventive provides detailed instructions on viewing films to your TV, computer, or mobile device at their extensive HELP SECTION. If you’re still having trouble getting connected, Eventive has a team of friendly and knowledgeable support staff available through their live chat portal on the same page.