VIRTUAL CINEMA – FAQ

Thanks for your interest in trying out our Virtual Cinema offerings while the theater is temporarily closed. You, the theater, and our partners in cinema distribution are all wading into uncharted water together with this endeavor, so we appreciate your patience as we navigate the new technology.

You’re bound to have some questions as you attempt to bring the Cinemapolis experience into your home, so we’ve collected some answers to some of the most common ones here.  

 

  • Is there a Cinemapolis Member price for these virtual screenings?

    Please note that our arrangements with film distributors in these unprecedented times means we’re unable to offer member pricing. Thanks for your understanding and for your support. And if you’d like to consider an additional donation to Cinemapolis, we’d be most grateful. You can do so here.

  • How do I use my Cinemapolis gift card, movie pack punch card, or coupon for virtual cinema screenings?

    Order fulfillment for each of our virtual cinema titles is being handled by the respective distribution company. Each film is being rented on a different platform, and, in a reversal of our usual relationship with them, it’s the distributors that are handling the sales. The payment process occurs outside of our regular ticketing system and on a variety of video-on-demand platforms. Because of this, Cinemapolis gift cards, punch cards, and coupons cannot be redeemed for the purchase of virtual cinema screenings.
    We will happily accept all three in person at the box office when the cinema is once again open for regular operations.

    .

  • I’ve purchased online tickets before, but I can’t remember my password. How do I login to confirm the purchase?

    You won’t need a Cinemapolis or Diamond Ticketing password. The virtual films we’re offering are ticketed through their respective distributors—not through our regular ticketing service. We are just providing special links and the distributors are sharing the ticket profits with us. Your normal ticket sales login will not work on those sites and, depending on the film and its distributor, you may have to create an account (for example, to watch CORPUS CHRISTI, you have to create an account with Film Movement to pay for the film). Because each title is being handled separately, you will need to repeat this setup process for each virtual film you rent. 

 

  • Can I watch these virtual screenings of new releases on my TV, or must it be on a computer screen?

    It just depends on the film and the streaming platform the distributor is using. The purchase page for each title includes its own help section, so you’ll be able to find platform specific information before you complete any purchase. 

    Here’s some general info on streaming that may help too.

    The easiest way to get content from your computer (from the emailed link a distributor sends you) to your TV screen is to “mirror” what’s on your computer to your TV with an HDMI cord.  Simply connect your computer to your TV with the cord, and you are set!

    If your TV allows you to log-on to the internet, you can navigate to your email account, and then play the film from the link sent to you by the distributor.

    Other options: How do I watch on my Smart TV or Streaming Device?

    It depends on the Smart TV or device you have. There are several options.

    Watching from an App on Roku, Apple TV, Amazon Fire, etc

    Some Smart TVs and set-top streaming devices will let you download Apps from distributors on to your smart TV – then you can sign in to the app and watch the film through the app.

    Learn how to download an App on RokuApple TVAmazon Firestick

    Chromecast

    You can “cast” a video from your computer or smart device (phone, iPad) using the following steps

    • Open the movie on your device (computer or phone)
    • At the bottom right of the screen you should see the casting icon. It looks like this: 
    • If you don’t see that icon and you’re casting from a computer in the Chrome browser, you can open the menu in the upper right corner of the window (or the View menu) and select “Cast”
    • Once you select that button, it should give you the option to select a nearby device, so you’d then select your Chromecast. If you don’t see your Chromecast, make sure both devices are on the same wireless network

    You can find more details on the Chromecast website.

    Apple TV

    You can do that using a method called AirPlay! Here is how to do it:

    • Open the movie on your Apple device (computer, iPhone or iPad)
    • At the bottom right of the video window you should see the AirPlay icon. 
    • It looks like this:
    • Once you tap the icon, select “Apple TV” from the list of devices

    And that should be it! You can also find these instructions and more information on the Apple website.

    Roku

    You can cast a video from your Android or Windows device using the following steps:

    • Open the movie on your device
    • At the bottom right of the screen you should see the casting icon. It looks like this:  
    • Once you select that button, it should give you the option to select a nearby device, so you’d then select your Roku/Chromecast.
    • If you don’t see your Roku/Chromecast, make sure both devices are on the same wireless network. The channel should launch automatically and playback will begin!

Now on Virtual Cinema

Coming Soon